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By Sher Bahadur Thapa
See all Articles by Sher Bahadur ThapaGet Updates on Women's IssuesGet Updates on Sher Bahadur Thapa Average: 4 Your rating: None Average: 4 (1 vote) Tweet
Author&#039,[link widoczny dla zalogowanych];s Bio:
It is always better to keep your hair clean and tidy as unwashed hair look dull and can worn out quite easily,[link widoczny dla zalogowanych]. Users can wash their hair integration just like normal hair but with a mild shampoo. It must not contain any harsh chemical that can damage your hair permanently.
Ways to maintain Human Hair extensions
One such method is tracking. In this case,[link widoczny dla zalogowanych], natural hair is used and those are braided in circles all around the head. These are then sewn and after this process, the extensions are attached with the braids. Using and maintaining this type of hair extension is quite easy and is like normal hair. Users need to wash it once a week minimum.
Another type of technique is the bonding method. It is a temporary method which is quite popular all over the world. This is the perfect way to add more volume to the thin existing hair. Users can also opt for the ones that are well decorated with streaks of colors. With the help of some harmless adhesive,[link widoczny dla zalogowanych], these are glued with the natural hair which must not be attached more than two weeks.
Hair extension generally tends to get tangled more often and thus special care must be taken in this regard,[link widoczny dla zalogowanych]. Always try to sleep with the hair tied in a loose ponytail. This will help to get rid of the tangles,[link widoczny dla zalogowanych].
Techniques used for making hair extensions
Thus,[link widoczny dla zalogowanych], with good care and maintenance, one can easily increase the longevity of the hair extension for a better use in future.
Try to dry your hair in the simplest manner. Do not pull it as this can lead to some harmful result,[link widoczny dla zalogowanych].
Another such method is netting,[link widoczny dla zalogowanych]. Here the real hair of the users is braided under a breathable net just like a flat surface,[link widoczny dla zalogowanych]. And then the stylists can apply the wig in an appropriate way,[link widoczny dla zalogowanych].
Human Hair is the essential material that is used for making some of the finest quality wigs or hair extensions that are used by many all over the world. Normally,[link widoczny dla zalogowanych], hair extensions are of two types. One which is made out of real hair of human and the other one is made using synthetic or artificial products. Though the ones that are made from real hair are expensive but those are going to provide the users with quality shine and luster which is not possible with a synthetic product.
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Everywhere you go, you find articles which tells you how to improve your life, books telling you what you have not been doing for your life to be what you want it to be, and pamphlets to meetings to discuss those books, what you do not come across often is what not to do.

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Men have always chased dreams. However,[link widoczny dla zalogowanych], never before anyone in his wildest dreams anyone would have thought possible what one could achieve so quickly now a day. World is practically one phone call away. What with credit cards,[link widoczny dla zalogowanych], electronic money transfer, the miracle of instant access through internet and satellite communication. You can achieve whatever you want if you have the will and money. Ok forget about money. All you need is a will. As if you are willing,[link widoczny dla zalogowanych], you can always find someone with just the plan you needed. It all just adds up to your overall debt burden and before long,[link widoczny dla zalogowanych], you are struggling to stay up with your payments.
Advantage to you is that you just have to make one payment to one lender and can than relax and enjoy yourself. To be one it requires quite a bit of work and you will do well to hire some professional help like a good debt lawyer or a company,[link widoczny dla zalogowanych], which specializes in the repayments and settlements of debt consolidation loans. They will charge you a fee but you will not have to bother about anything.
By Mickal John
See all Articles by Mickal JohnGet Updates on Debt and Debt ConsolidationGet Updates on Mickal John Average: 0 Your rating: None Tweet
Another problem is the high rate of return that you are paying each of these companies individually. Now,[link widoczny dla zalogowanych], what you can do is go to a bank or a lender and ask them to make you a consolidated loan equal to the total amount you owe to all your creditors. It means that because you are going to borrow all the money from the same source. Therefore, they are going to charge you a much better rate,[link widoczny dla zalogowanych], which in this case means a lower rate than the one you were paying to all your creditors. In addition, you can negotiate with them to have a secure loan. As,[link widoczny dla zalogowanych], they offer the lowest rate of return against these loans as there investment is never in danger. They will have your collateral for auction if you default on your loan.
Author&#039,[link widoczny dla zalogowanych];s Bio:
Well,[link widoczny dla zalogowanych], there is a solution for every problem and most probably,[link widoczny dla zalogowanych], the solution to your problem is to take one of those debt consolidation loans. You will be wondering has this man taken leave of his senses. “I cannot pay my old loans and he is asking me to take out another of those Debt Consolidation Loans. Well let’s take a look at the situation. You have multiple loans from various sources and most probably they are insecure personal loans. Of course these are the loans where you have to pay the highest rate of interest. This gives rise to your main problem. Not only it is very difficult to keep track of all the payments as they all would have different dates of payments and you have to keep all of them straight.
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The Canadian automotive industry is experiencing a shortage of qualified workers. If you love cars and are interested in automotive careers, here are ten auto careers to consider.

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You can very well to Go Prepaid Connection, if you want to have a budget alerts, and everything you need to join is for a permanent connection. In fact, each of the prepaid card has a significant selling price and a fixed deduction available talktime fees or charges. If you have any short-term stay in any place, the best way to enjoy the economic link back prepaid. Prepaid plans are of various denominations, still filled with the flexibility to meet individual needs. So, if you regularly check your spending, stay tuned for Prepaid connections.
Only a small number of mobile phone users still do not know whether to choose a post-or prepaid mobile. Come to conclusions, one must understand the difference between the two connections.
Features and services, both connections are almost similar. Key features, such as the outgoing / incoming calls and SMS (both local and foreign), voice mail, call forwarding, caller ID display, roaming facility (and any country or abroad),[link widoczny dla zalogowanych], wireless Internet access, MMS and much more .
Connections are postpaid plans where payments are made monthly,[link widoczny dla zalogowanych], the company will sum up all the costs of connection and monthly reports based on all the different options available for use. In contrast, pre-paid plans to acquire the first mobile phone service credit before use. In summary, one can say that pre-paid connection is like money in your wallet if you know how much you use the cap as the post is like a credit card in your wallet ..... Only your desire to stop myself otherwise unlimited usage.
Now the query Which to choose? Make the proper choice of the perfect ..... Ask yourself: "Which of them will give you better be worth my money,[link widoczny dla zalogowanych]?" The answer depends on the situation and the planned use of a mobile phone.
And you are requested to go through Postpaid connections,[link widoczny dla zalogowanych], if there is a heavy cell phone user,[link widoczny dla zalogowanych], you must be on the road with unlimited usage as per your profession or business,[link widoczny dla zalogowanych], the main demand. And you need a long uninterrupted time to re-negotiate free refills balance. In all the above said, the logic, if you're just in love with a cell phone is attractive and amazing features tempt your fingers touch your cell phone now and then,[link widoczny dla zalogowanych], you should definitely choose to postpaid connection and enjoy widespread use.
Author's Bio:
By John Peterson
See all Articles by John PetersonGet Updates on Business DevelopmentGet Updates on John Peterson Average: 0 Your rating: None Tweet
However, the individual,[link widoczny dla zalogowanych], there are some differences. The main difference is the method of settlement. With prepaid,[link widoczny dla zalogowanych], we pay first and then to services. Services to suspend the balance at the end of the first store of value, and then use it to inherit limitations. The postpaid, to pay for the common use of a month. It is an ongoing service contracts. All your questions will be how to use and how much to resist. Pre-paid mobile phone has more freedom of contractual obligations,[link widoczny dla zalogowanych], early termination fee, and even move freely between providers and postpaid mobile phone has a clear contract with service providers compact rules. Prepaid connection is somewhat readily available in less than postpaid documents. However, call charges and other fees, such as MMS,[link widoczny dla zalogowanych], SMS or even online charges prepaid connection at face value,[link widoczny dla zalogowanych], compared to postpaid.
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Sales Representative: "OK,[link widoczny dla zalogowanych]. Well I'm here if you need me."
"Hello (prospect's name goes here.) This is (your name) from (your company.) You spoke with my colleague,[link widoczny dla zalogowanych], (colleague's name goes here) on (date goes here) and discussed (fill in whatever was discussed.)"
Instant Recap
"Hello (prospect's name goes here,[link widoczny dla zalogowanych].) This is (your name) from (your company.) We spoke on (date goes here) and discussed (fill in whatever you discussed.)"
The "Guilt Technique" then explains why you are calling. There had been a previous conversation, outlined in the "Instant Recap" and now you are doing what you had promised to do, call your prospect.
"You asked us to call you to discuss (fill in the blank with your next step.)"
"I just called to see how things are going" has to be the lamest follow-up question of all time. Although, it is running neck and neck with, "I just called to follow-up." Neither question elicits any information, neither moves the sales process forward and both are frequently annoying to your prospect who has absolutely no idea why you have called.
"You asked me to call you (or 'We agreed that I'd call') to discuss (fill in the blank with your next step.)"
Sales Representative: "I just called to see how things are."
This is how the unfortunate sales rep reference above should have proceeded. Unfortunately for all, he did not.
Wendy: "Things are fine."
© 2008 Wendy Weiss
The "Instant Recap" brings your prospect back to your last conversation. Your prospect may or may not remember that conversation and when you are prospecting, you don't want to count on your prospect's memory. Help your prospect out by recapping your last conversation.
Sales Representative: "I just called to see how things are going,[link widoczny dla zalogowanych]."
Here's an approach that you can use to set up your follow up calls,[link widoczny dla zalogowanych]. I call it the "Instant Recap/Guilt Technique,[link widoczny dla zalogowanych]." It goes like this:
Guilt
As it turns out, the company this young man represented was supposed to be scheduling a demo of a product for my staff and for me. My wonderful assistant, Erin,[link widoczny dla zalogowanych], usually takes care of scheduling for these types of events. When the rep called, I was working on a program that had an approaching deadline. This company's demo was the last thing on my mind. I didn't make the connection and I had absolutely no idea why this rep was calling me. Clearly,[link widoczny dla zalogowanych], neither did he.
By Wendy Weiss, The Queen of Cold Calling
See all Articles by Wendy WeissSee Wendy Weiss's Expert PageGet Updates on Business NetworkingGet Updates on Wendy Weiss Average: 3,[link widoczny dla zalogowanych].5 Your rating: None Average: 3.5 (2 votes) Tweet
The rule is: Never make a call to your prospect without having a goal in mind. When you hang up the telephone,[link widoczny dla zalogowanych], what do you want to have accomplished? Do you want to gather information? Do you want the prospect to commit to some action? Do you want agreement on the next step in your sales process? Once you have your goal in mind you can then figure out the appropriate approach. (Hint: "I just called to see how things are going" is not it.)
This "Instant Recap/Guilt Technique" works very nicely to set you up to have your next conversation with a prospect. If you are following up with a prospect who was originally contacted by someone else you can adapt the "Instant Recap/Guilt Technique" as follows:
Instant Recap
Wendy: "Things are going fine. Why are you calling,[link widoczny dla zalogowanych]?"
Wendy: "Why should I need you?"
Author's Bio:
Guilt
Now in all fairness, this rep was not the original contact and perhaps the original contact did not give him all of the background. In that case, he should have first asked the original contact some questions: "What is the purpose/goal of my call?" "What is the history here?" "Where are we with this prospect?" "What is the next step for this prospect?" Any of these would have sufficed. Then this representative would have had a focus and a goal for his call.
Let's have no more sad stories of sales reps calling to "see how things are going." Instead, let's have productive,[link widoczny dla zalogowanych], focused conversations with prospects that move the sales process forward. "I am visualizing you all surrounded by cash."
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By markus geisel,[link widoczny dla zalogowanych]
See all Articles by markus geiselGet Updates on Organizing and Learning How to OrganizeGet Updates on markus geisel Average: 0 Your rating: None Tweet
In order to transfer files from XP to Windows 7, the cool thing is that as a normal PC user you would have to use one of the different software available on the market and capable to make this happen task. With Windows 7 now available on the market plenty of people are getting new computers and now need to transfer over their personal settings and files onto the newest Windows 7 based computer. However, even if a lot of PC users have learned to upgrade their systems to the newest version release by Microsoft, most of them would also like never to loose their files along the way, due to reasons for instance time and efficiency.
In conclusion, PC MOVER makes the best choice for anyone who needs a fast and simple file transfer to new computer, by permitting users to select how and what things to move depending on their preferences.
How to Transfer Files from XP to Windows 7,[link widoczny dla zalogowanych]?
How to transfer the files to a new computer?
Yes this program can transfer over-all user accounts and settings along with software programs,[link widoczny dla zalogowanych]. Download PCMOVER and see if it’s the right software for you,[link widoczny dla zalogowanych].
If you have very little files and don't want to port within the user setting you might be better off just connecting both computer to a network and manualy coping over the files that you want.
Author's Bio:
Besides special software we stated previously the using the Windows Transfer wizard and also have a full step by step guide regarding how to use this over at PC to PC Bandwith Guide,[link widoczny dla zalogowanych]. This built in feature is not all that hard to use nonetheless it does lack many options that PCmover has.
Another option worth mentioning will probably be the Easy Transfer Wizard which was built into XP and Windows 7. This program can transfer over custom settings, user account and stuff like that. However it cannot transfer over programs. This is a popular option for many people out there but do have a some issues when you are conducting the transfer.
Another simple way is by using an external storage device copying data over to the newest computer.
Please visit my website for more info transfer files to new computer,[link widoczny dla zalogowanych]!
Due to the fact that only a limited number of the total upgrade scenarios documented by Microsoft are based on Windows 7 and for the reason that Windows XP upgrade to Windows 7 just isn't supported, the usage of a software application such as Laplink PCMOVER may show to be vital in the entire operating-system upgrade process. It won't only provide help in making the best pre-upgrade choices but in addition ensure the fact that you won't loose any files, data or configurations, save your time and money at person level.
Transfer files from XP to Windows 7 with no need to copy on external media and without the need to reinstall all applications when upgrading to Windows 7. Laplink PCMOVER ensures the truth that the entire process of transferring files from XP to Windows 7 is reduce to three easy steps: install, upgrade, restore.
When it’s not hard to transfer files with a new computer nonetheless it can take time and depending on how your systems are setup it could take a while. If you have a network setup then you can use the Windows Easy Transfer software which is buit into XP and Vista. This will not transfer over any programs but does transfer over your user profiles and files,[link widoczny dla zalogowanych].
If you’d like and many people can you can just make a brand new start and just manually copy within the files you want onto a USB hard disk or CD and then copy it onto your new computer were ever you would like it. The biggest down side of this is you will never be able to transfer over the user account settings. So you would have to re-create the user accounts,[link widoczny dla zalogowanych]. Another negative aspect is finding were to put some of the files much like your favorite list our your outlook data file if you are using that,[link widoczny dla zalogowanych]. This method really should only be used should you just want to transfer in a couple of personal files and not user settings or account information.
Just about the most appreciated computer software products in the marketplace,[link widoczny dla zalogowanych], Laplink PCMOVER, it’s a utility that can migrate data, custom data and Vacation software configurations from machine to another,[link widoczny dla zalogowanych], with limited effort at person level. Laplink PCMOVER is the only program available on the market that can transfer over programs from XP over to Windows 7 devoid of you having to re-install them. Even the Windows Transfer wizard cannot do this.
You’ve got a few different options here. The simplest one will of course cost you money. PCmover may be the leading data transfer software in the marketplace,[link widoczny dla zalogowanych]. It will transfer any program you need over to Vista as well as all user accounts and settings. You can see more about this software online at
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Here’s an example from personal experience: Years ago, when coming out of the corporate world as a trainer and leader, I decided to go the next step in my life and open my practice as a professional Personal Coach.
These little gems are usually passed on by our own personal authority figures who inwardly talked the same way to themselves,[link widoczny dla zalogowanych].
For example, when a former repetitive thought may have been; “What if I can’t do this?” Change the thought to: “I can do this.” Try to keep these thoughts in the present tense and keep them positive,[link widoczny dla zalogowanych], without any negative terms.
1. You realize that at least you put forth the effort.
So the road blocks can become amazing victories if you work through or around them in a tenacious, positive way.
Remember that so many thoughts in our head happen by our choice,[link widoczny dla zalogowanych], whether we chose them or chose not to pay attention to them. This is the key to changing our thoughts.
I had “what-if” fears but I didn’t let them stop me; it was very important to me and I wanted to give it my best effort. I had mentoring,[link widoczny dla zalogowanych], training,[link widoczny dla zalogowanych], read books and got certified.
Do this over and over and guess what? It becomes familiar. Yes it becomes a habit to tell yourself that you’ll figure it out and go for it. Just the “going for it” part is so empowering.
The truth is that you are a very powerful, insightful human being who is capable of doing things that amaze even you (remember?).
Author's Bio:
We can actually choose thoughts and use them in place of the limiting and restricting thoughts.
I marketed the practice as Hypnosis and Coaching.
That worked very well. I have been able to work with many wonderful people over the years with lots of life-changing results happening for them.
2. You may decide to try again; instead of quitting.
So all of this may be true, but it’s so easy to say. How can you deal with the fear that seems to block creativity, achievement, even motivation?
Many people have been unnecessarily conditioned from early development to ask: What if I’m not smart enough, good enough,[link widoczny dla zalogowanych], etc.? So many people have a way of repeatedly telling themselves all of the negative things they ever heard or thought of themselves in the past.
But then all I heard was that people had confusion about what a coach is and didn’t understand how this could help them,[link widoczny dla zalogowanych]. It was very difficult to get new clients. This could have been a “failure” that I walked away from.
It’s illuminating what you find out about yourself and your situation when you step up, despite all of the negative conditioning and fears. Always look for the good that you can get out of any situation, especially when it seems out of your control – and you’ll find it.
So what happens when you try something and it appears that you fail? Is it really a failure,[link widoczny dla zalogowanych]? Let’s take a look at it this way:
“…failure is the experience that precedes triumph.” Ghandi
Discarding road blocks can help you understand what you are really made of and help you create a life according to who you are meant to be,[link widoczny dla zalogowanych].
You have your answers already and you have the ability to love and accept yourself fully. That’s a pretty powerful package.
3. The experience may teach and motivate you to learn what you need to do to succeed when you try again. Failure is quite often a learning experience that can help lead us to success!
Often these authority figures really did not know what they were talking about,[link widoczny dla zalogowanych]. So those statements that go on and on in your head - it’s not even necessarily true; just passed on!
By Chris M. Lyon
See all Articles by Chris LyonSee Chris Lyon&#039,[link widoczny dla zalogowanych];s Expert PageGet Updates on EmpowermentGet Updates on Chris Lyon Average: 0 Your rating: None Tweet
Instead, I worked with a resort spa and the staff as their coach and got loads of invaluable experience. Then,[link widoczny dla zalogowanych], I decided to learn Hypnosis. That would help with change with the unconscious part of the mind/body connection - and more people are familiar with both Hypnosis and the successful results from it.
You be the deciding factor. It’s often not enough to say I’ll change my thoughts, and think some positive thoughts for a day or two. Achieving something takes a plan using action that you didn’t use before, those times when you either didn’t try or you didn’t achieve what you wanted.
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A customer’s silence is deadly not only because of the loss of the lifetime value the customer brings to a business, but because of the impact he or she has on potential new customers.
Most customer will complain if they have a problem with the product or service they have purchased. What is alarming is that when it comes to the service experience, MOST CUSTOMERS DON’T COMPLAIN. They will simply take their business elsewhere. Let's put this in numerical terms:
- If you receive one complaint about poor service, studies reveal that 24 other people also received poor service but did not make a complaint. Why? Because they don’t think it will do any good, or they can’t be bothered, or they don’t want the hassle.
- Out of these 24 people,[link widoczny dla zalogowanych], 22 will simply take their business elsewhere.
There is one other critical piece of information that you should know about. According to a survey prepared by WIF sponsor Avaya, 80% of companies think they have good service, but only 8% of their customers agree.
Based on your evaluation, develop a plan for how you will change the way you do business to reflect what your customers value.
This is an enormous disconnect. We believe that one of the reasons for this is that while many organizations try to provide their customer-contact staff with service training,[link widoczny dla zalogowanych], many overlook the fact that the customer experience is not just the responsibility of the frontline. It is all employees’ responsibility because the work they do will impact on the customer in one way or another. The vast majority of customer problems and complaints are the result of systems, processes, policies and procedures which have been created for organizational convenience and protection, and the vast majority of these are not particularly customer-friendly. Non-customer contact employees force the frontline to ensure that customers follow the rules which leads to customer and frontline frustration. Additionally, because support or back office employees do not recognize how their work affects the customer, they tend to focus on their day-to-day routine rather than recognize the urgency of customer problems which might require their support. The solution is to provide customer focus training to more than just your direct customer contact staff.
More and more customers are also using the online postings of others’ opinions about their service experience when making buying decisions.
1. If your analysis reveals positive trends in each of these areas, KEEP DOING WHAT YOU’RE DOING!
Given that more and more customers (7 out of 10) consider the service experience important, what are the real consequences of poor or mediocre service?
There is one ray of hope. If customers are reasonably satisfied with their overall service experience but they encounter a poor service experience once,[link widoczny dla zalogowanych], some may return one more time. However, if the service they experience on their second visit is also poor, they are gone for good. So in the service game it’s “Two Strikes and You’re Out!”
The consequences: No matter how you spin the numbers, if you are not pro-actively maximizing the customer experience, there is a lot of lost revenue and/or potential revenue at stake.
So what if you had 10 complaints or more,[link widoczny dla zalogowanych]? The numbers can be pretty scary.
Author's Bio:
The 2011 survey also reported that 26% of customers believe companies do not focus on the service experience and 29% of customers feel their expectations are not being met.
What are the consequences of this? A large number of customers are silent about poor service experiences and this silence is deadly for your business. These customers simply defect to your competition and you don’t find out about this until it’s too late to do anything about it.
On the other hand, if complaints are on the rise about the same types of situations and nothing has been done to correct the root cause of problem or if your numbers of service experience complaints are on the decline, there’s a good chance these customers are long-gone, but bad mouthing you as they move on.
Consumers in some countries rely on this resource more than others, but there is a clear trend occurring. It appears that customers in India (80%),[link widoczny dla zalogowanych], Italy (68%), Japan (61%), Mexico (60%), Spain (58%) and USA (48%) are the most likely to always or often use a consumer review, blog or online posting to get other consumers’ opinions about a company’s reputation for customer service. If the markets you serve are global in nature, this information should not be ignored.
To make matters worse, this does not even factor in the internet and the proliferation of stories which have the potential to go viral. Maybe you have seen the Airline Lost My Guitar song that went viral on You Tube and was viewed by millions, or the Airline that charged service men for their extra bags that was plastered on every news channel.
3. Analyze your complaint policy and complaints
Review the nature of the complaints you have been getting. Isolate the complaints that refer to the customer experience. Then:
1. Determine if these complaints are on the upswing.
2. Identify the root cause(s) of each complaint.
3,[link widoczny dla zalogowanych]. Find out if the service complaint is the result of:
• the way the customer-contact employee handled the complaint
• a lack of support from other individuals or departments internally
• inflexible rules or policies
• a combination of the above
4. Determine if these complaints were resolved to the customers’ complete satisfaction
5,[link widoczny dla zalogowanych]. Ascertain whether the volume of complaints about service is on the rise
6. Determine if any actions were taken to ensure similar problems would not recur.
Customers are only silent with the offending service provider. A host of highly regarded research groups suggest that each unhappy customer will tell 10 to 16 friends, colleagues, and/or family about their bad experience. And human nature being what it is, these people embellish their bad service stories, thus making the situation sound even worse. This kind of catharsis undoubtedly makes the customer feel better but it’s not good for business.
Determine the cause of these defections,[link widoczny dla zalogowanych]. Is it:
• The quality of your product or price?
• The result of a poor service experience?
2. Determine Your Defection Rates
Your current defection rate represents the number of customers lost during the last year. Compare this to previous years and determine if the trend is positive or negative. If you don’t know how to calculate your defection rates you’ll find a simple formula on page 10 of our book That’s Customer Focus,[link widoczny dla zalogowanych].
If what you have been reading has left you thinking, “What should I be doing?” or “How does this apply to my Organization?” here are a key actions you can take.
The consequences: Word of mouth (including tweets, blogs and postings) is more powerful than ever. People are more inclined to tell negative stories than positive ones and your customers will believe stories told in detail by a wide range of sources and never visit your business as a result.
Based on what you uncover in each of these actions, you have two choices:
If you determine that you need to provide training to your staff in how to build and strengthen their customer focus and service delivery, let us know. We have a number of proven training programs which can be customized to reflect your Organization’s specific situation.
By Ray Miller
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Based on the result of your analysis,[link widoczny dla zalogowanych], your next steps should become quite clear. Keep in mind that if your customers’ complaints are being resolved to their complete satisfaction, and your service complaint numbers are on the rise, this may actually be a good sign. It may be a sign that your customers want to stay with you and feel comfortable giving you feedback.
Given the number of customers who do not complain about poor service as I mentioned at the beginning of this article, for every bad service complaint received,[link widoczny dla zalogowanych], there are 352 embellished bad service stories circulating about a business.
2. If your analysis in any of these areas is negative, give serious consideration to developing and implementing a comprehensive customer focus strategy as soon as possible.
Nowhere is this more obvious than in current customer behaviour. Consumers want more for their hard earned cash and their intolerance of poor or mediocre service is growing. Recent research is very clear: Customers consider their overall service experience to be more important now than ever, and they are willing to switch their loyalties to a different brand or provider in order to find companies that prove they value their business.
1. Find out what your customers think about the service you currently provide.
How? Ask your customers. Survey your customers, but don’t ask them if they are “satisfied”. Find out what they like and don’t like about the way you treat them. Determine what they value when it comes to the service experience. If the majority of your customers speak favorably about how they are treated and valued, keep doing what you are doing.
If not:
• evaluate the feedback and determine the cause of the disconnect
• examine what your customers like and don’t like about the way you do business
• evaluate your systems, process and procedures from your customers’ points of view.
Economists are talking about a new economy which has evolved as a result of the financial turmoil of the past couple of years. Evidence of this new economy may not be blatantly obvious to everyone, but things are different and you can see signs of this if you look carefully.
The 2010 survey reported that only one-quarter (24%) believe companies value their business and will go the extra mile to keep it. Most feel businesses can do more to retain their loyalty.
This means that three out of ten more customers are primed to go elsewhere at the first sign of trouble,[link widoczny dla zalogowanych], no matter how insignificant it might seem.
Research suggests that postings that describe a poor experience are significantly more influential in customers’ decisions to do business with a company than a posting describing a good experience. This rating averages out at approximately 60%.
If your defection rates are high but your overall number of customers remains constant this actually means that it is costing you more to do business. It costs at least 5 times more to get new customers than it does to keep the ones you have.
The latest Amex Global Service Barometer (May 2011) reports that:
• one third of customers are loyal due to consistent, positive service experiences with their provider
• 22% refuse to do business with any business that does not provide excellent customer service
• 60% include the service experience when making buying decisions
• 70% are willing to pay an average of 13% more for consistent excellent customer service
• 60% of customers are willing to switch brands in the hope of finding a service provider who values their business.
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